Return & Refund Policy

This Return and Refund Policy applies to Sivin Matrimony and Sivin Tamil Matrimony (collectively referred to as “Sivin Matrimony”, “we”, “our”, or “us”) and governs payments made through our website https://sivinmatrimony.com and associated mobile application(s).

1. Nature of Services

Sivin Matrimony provides online matrimonial matchmaking services. All services offered on our platform are digital and subscription-based in nature.

As these are digital services, no physical goods are shipped.

2. Payment Processing

All payments are processed securely through Razorpay, a PCI-DSS compliant third-party payment gateway.

We do not store or process debit/credit card details, UPI credentials, net banking passwords, or other sensitive financial information.

3. Refund Policy

A. General Policy

All subscription fees and service payments are non-refundable, except under the specific conditions mentioned below.

By purchasing a subscription or service, you agree to this refund policy.

B. Eligible Refund Scenarios

Refunds may be considered only in the following cases:

  • Duplicate payment due to technical error

  • Payment deducted but service not activated

  • Technical issue caused by our platform preventing service access

All refund requests must be submitted within 7 days of the transaction date.

C. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase

  • Dissatisfaction due to personal expectations

  • Lack of matches or responses from other users

  • Account suspension due to violation of Terms & Conditions

  • Partial use of subscription period

4. Refund Process

If a refund is approved:

  • The refund will be processed to the original payment method.

  • Refund processing may take 5–10 business days, depending on the bank or payment provider.

We are not responsible for delays caused by banks or payment gateways.

5. Cancellation Policy

Users may cancel their subscription at any time; however:

  • Cancellation does not entitle the user to a refund.

  • The subscription will remain active until the end of the purchased period.

6. Contact for Refund Requests

To request a refund or report a payment issue, contact us with:

  • Full Name

  • Registered Email ID

  • Transaction ID

  • Date of Payment

Contact Details:

Sivin Matrimony / Sivin Tamil Matrimony

🌐 Website: https://sivinmatrimony.com
📧 Email: samundeeswarirs9@gmail.com
📞 Phone: 9025823332

7. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.